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Report to Moderator I guess it's down to how you ask the survey questions. If you think about it, customers could fit into 3 categories. Those on a good telephone line and fault free hardware: Those with minor issues that can be resolved by contacting Plusnet support: Having sorted the issue the wait is forgiven and they will probably report that they are satisfied with the service.
Those with issues that are beyond the competence of the Plusnet agents. This is where I suspect that it all goes wrong for Plusnet as they do not have enough experienced and knowledgable experts and there appears to be no mechanism for the front line staff to quickly transfer problems to an Engineer capable of taking a pro-active approach to getting a quick resolution.
Consequently many of these end up being referred to Ofcom as an example of poor service. So whilst the majority may report that they are satisfied, a disproportionate number compared with other ISPs of those with more complex problems will end up complaining to Ofcom Message 3 of Compare dual fuel energy plans and prices, which may prove cheaper and more convenient than sourcing gas and electricity from separate suppliers.
Broadband Business Rewards More Been here before? How to switch dual fuel. If you've decided on a dual-fuel supplier you want to switch to and filled in an application form, the new supplier.
uSwitch rated takes into account deals that are proving to be popular with our customers, that are competitive in the market and have a smooth buying process Plusnet Business broadband.
Extra Speed 4G is not available on BT Business Mobile plans. BT broadband homes (excludes business). 24 month minimum term. Payment is by direct debit and subject to credit status. UK calls to UK landlines (starting 01,02,03) and UK mobiles, standard UK texts and data within the UK.
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